HELP CENTER

Frequently Asked Questions

Everything you need to know about creating, sending, tracking, and receiving your CMDigital Time Capsule.

Getting Started

Your Order & Time Capsule

Digital Files & Extras

Pricing & Ordering

YOUR MEMORIES MATTER

Professional service. Careful handling. Clear communication.

From the first order to the final delivery, CMDigital is built around making the process simple and giving you confidence that your memories are being handled with care.

Create Your Time Capsule Contact CMDigital

Getting Started

How does CMDigital's Time Capsule service work?

Can I send my tapes from anywhere in the U.S.?

What types of media can I send?

Your Order & Time Capsule

How long does my order take?

Can I track my Time Capsule?

What happens to my original tapes?

What if my tapes are old or damaged?

Digital Files & Extras

What do I receive when my Time Capsule is complete?

Can I order additional copies?

How long are my digital files retained?

What is the Digital Vault?

Can I stream my digitized videos?

Can I download my videos?

What is Family Share?

Pricing & Ordering

What is the Quick Bundle?

How can I contact CMDigital if my question isn't answered here?

Professional service. Careful handling. Clear communication.