FROM YOUR DOORSTEP TO DIGITAL
How Mail-In Digitization Works
A safe, seamless mail-in process designed for absolute peace of mind.
Order Online
Choose your Time Capsule service, media types, quantity, delivery format, and turnaround.
Pack & Ship
Pack your tapes in a sturdy box with protective padding and use a trackable shipping method.
Relive & Return
We digitize your memories, prepare your USB, and safely ship your originals and completed Time Capsule back to you.
Once we receive your memories
Your part is simple. After your media arrives, we carefully process your order, digitize your recordings, prepare your finished Time Capsule, and keep the process moving toward its return trip home.
We receive & check in
Your media is carefully received and matched to your order.
We digitize your memories
Your selected media is transferred and prepared in your chosen format.
We prepare your Time Capsule
Your finished digital memories and original media are prepared for their journey home.
Your memories are handled with care.
We know these recordings are more than tapes. Our process is designed around careful handling, clear communication, and returning your original memories safely when the work is complete.
Follow your Time Capsule journey
You're never left wondering where your memories are. Our in-depth Order Status system lets you follow your Time Capsule as it moves through the process, from the moment we receive your media through completion and shipment back home.
Track Your Time CapsuleYour memories keep going after the tapes are transferred.
Your completed videos can become more than a digital file on a drive. Through your CMDigital Digital Vault, you can return to your memories, watch them online, download copies, and use Family Share to enjoy them with loved ones.
Digital Vault
Keep completed digital videos organized in your secure customer account.
Streaming
Watch your digitized family videos online from supported modern devices.
Family Share
Give loved ones a way to enjoy preserved memories without passing around fragile tapes.