YOUR PRIVACY
Privacy Policy
Last updated: August 11, 2026
A clear overview of the information CMDigital may collect, how we use it, and how we handle your information when you use our website or place an order.
Information we collect
When you contact us or place an order, we may collect your name, email address, phone number, shipping or return address, order details, and information needed to provide the requested service. Our website may also collect technical information such as IP address, browser/device information, pages visited, and basic security or diagnostic information.
Orders, accounts & order status
If you create an account, place an order, or use our Order Status features, we may collect and use information needed to identify your account or order, communicate with you, provide status updates, and deliver the services you request.
How we use information
We use information to process and track orders, communicate with customers, provide digitization and media transfer services, prevent fraud or abuse, improve the website, and comply with legal obligations.
Payments
Payment information is handled by our payment provider. CMDigital does not need to store your full payment card number to process your order.
Sharing
We do not sell your personal information. We may share information with service providers that help us operate the website, process payments, ship orders, or provide required technical services, and when disclosure is required by law.
Cookies and analytics
We may use cookies or similar technologies for essential site functions, security, preferences, and understanding website usage.
Website analytics & traffic information
To understand how people find and use our website, we may collect information such as referral sources, campaign or UTM information, landing pages, pages visited, device type, and whether a visitor is new or returning. We may also use this information to understand website conversions such as orders and contact submissions.
Media and customer property
Your tapes, films, photos, and other physical media are customer property. We use order information to identify and return those items and to complete the services you request.
Digital files & retention
Digital files created as part of a completed order may be retained temporarily to help resolve delivery or service issues. The current retention period is 90 days after completion, after which files may be permanently removed. Customers should maintain their own backups of delivered digital files.
Third-party service providers
We may use trusted third-party providers for services such as payment processing, website hosting, email delivery, shipping, security, analytics, and other technical functions. These providers may process information as necessary to provide their services to CMDigital.
Data security
We use reasonable safeguards intended to protect information from unauthorized access, misuse, or disclosure. However, no website, network, or electronic storage system can be guaranteed to be completely secure.
Your choices & requests
If you have questions about your personal information or believe information associated with your account needs to be corrected, contact CMDigital. We will review reasonable privacy-related requests and respond as appropriate.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Updates to this policy
We may update this Privacy Policy from time to time as our services, website features, or legal requirements change. The date at the top of this page indicates when the policy was last updated.
QUESTIONS?
Need to contact CMDigital?
If you have a privacy question, please use our Contact Us page.
Contact CMDigital