Terms of Service

Services

We provide video and media digitization and related services described on the website. Service availability, pricing, turnaround times, and included deliverables are shown during ordering.

Orders & payment

Orders are placed through the website using the options and pricing presented at checkout. Payment is due according to the payment options offered for the applicable service. An order may not be considered ready for processing until required information, payment, and customer media have been received.

Quick Bundle Time Capsule is limited to one purchase per customer. Additional orders will be canceled and refunded.

Customer media

You confirm that you own the media you submit or have permission to have it copied. You are responsible for ensuring that the content does not violate applicable law or another person's rights.

Cancellations, refunds & changes

Cancellation or refund requests should be made through CMDigital as soon as possible. Eligibility may depend on the service, whether processing has started, and whether work or custom services have already been performed. Any refund or cancellation terms shown for a specific order or service will apply to that order.

Additional services & changes

Editing, additional copies, extra USB drives, upgraded formats, expedited processing, and other optional services may carry additional charges. Any applicable charges will be communicated through the ordering process or before the additional work is performed.

Shipping

Customers are responsible for safely packing and shipping media to CMDigital. Use a trackable shipping method and keep your tracking information. Return shipping is included when stated on the applicable service or order.

Turnaround

Published turnaround estimates begin after CMDigital receives the media and the order is ready for processing. Shipping time, unusual media conditions, equipment issues, and circumstances outside our reasonable control can affect completion time.

Order tracking

CMDigital may provide online order-status updates showing the progress of your order. Tracking information is intended to keep customers informed and is not a guarantee of a specific completion date unless a specific guaranteed service is expressly stated in the order.

Completed digital copies

Digital files are supplied in the format included with your order. Customers should make additional backups after receiving their digital memories. We are not responsible for loss caused by a customer's failure to maintain backups after delivery.

Digital file retention

Completed digital files may be retained for up to 90 days after an order is completed to help with delivery or service issues. After that period, files may be permanently removed. Customers are responsible for maintaining their own backups of delivered files.

Damaged or unreadable media

Old magnetic media can deteriorate, become damaged, or contain sections that cannot be recovered. We will make reasonable professional efforts to transfer usable content, but cannot guarantee recovery from media that is physically or chemically degraded.

Customer responsibilities

Customers are responsible for providing accurate contact and order information, packaging physical media appropriately, and maintaining backups of important digital content after delivery. Customers also confirm that they have the right to request the services performed on submitted content.

Updates to services and terms

CMDigital may update services, pricing, website features, or these Terms of Service from time to time. The version posted on this website, including its stated update date, is the current version.